FAQ
Q: Are your ornaments safe for everyday home display and decoration? A: All our hanging ornaments are crafted from carefully selected non-toxic materials including resin, alloy, wood, and tempered glass, free of harmful coatings or sharp edges, safe for living rooms, bedrooms, nurseries, holiday trees, and car interiors. Each piece is reinforced with secure hanging loops, sturdy strings, and stable structural design to prevent accidental dropping during long-term display. The lightweight body and refined craftsmanship make them easy to hang, easy to clean, and gentle to surrounding furniture, suitable for daily home decoration, seasonal celebrations, and meaningful keepsake display all year round.
Q: Are your commemorative coins genuine collectibles with stable quality? A: Our commemorative coins are produced with high-quality zinc alloy and brass base materials, finished with anti-tarnish electroplating in gold, silver, and antique copper tones, ensuring rich color, sharp relief details, and long-lasting shine for daily collection and display. Every coin is individually inspected for casting quality, edge smoothness, and surface finish, and most pieces arrive in a protective capsule or velvet pouch ready for gifting or storage. Please note these are collectible souvenir coins for commemorative and decorative purposes, not legal tender or investment-grade bullion, perfect for hobbyists, gift collectors, and themed display enthusiasts.
Q: Are the decorative items durable for long-term home styling? A: Our home decor pieces including figurines, wall hangings, desktop ornaments, and seasonal accents are built with reinforced materials, smooth finishes, and stable bases to withstand daily household use. Each item goes through quality checks for color consistency, structural firmness, and surface durability, holding up well against light dusting, gentle cleaning, and regular repositioning. The thoughtful sizing and balanced weight make them easy to style on shelves, mantels, desks, and entryways, ideal for refreshing your space season after season.
Q: Are these items easy to display and suitable for small spaces? A: Our ornaments, coins, and decor pieces are designed in compact, display-friendly sizes that fit dorm rooms, apartments, office desks, retail shelves, and travel luggage with ease. The lightweight build and simple hanging or standing structures save space and make rearranging effortless, suitable for renters, students, frequent movers, and anyone curating a personal collection over time.
Q: Can I cancel or modify my order after payment? A: Orders can be canceled or modified within twelve hours after successful payment, provided the order has not yet been processed, packed, or dispatched by our fulfillment team. Once packing begins, orders cannot be changed or canceled in order to keep shipping fast and on schedule for every customer ordering ornaments, commemorative coins, and decor items from Chante Store.
Q: What should I do if my item arrives damaged or defective? A: If your ornament, coin, or decor piece arrives broken, chipped, scratched, missing parts, or damaged during transit, please contact us within forty-eight hours after delivery and include clear photos of the item along with the original outer packaging. Our customer care team will carefully review your case and resolve the issue promptly through replacement, refund, or store credit according to our official Return & Exchange Policy.
Q: How long does shipping take and can I track my package? A: Standard US orders typically arrive within five to ten business days after processing, while international orders take ten to twenty business days depending on customs clearance in the destination country. A unique tracking number will be emailed to you as soon as your order ships, allowing real-time online monitoring of your package status from our warehouse to your doorstep.
Q: How should I care for my ornaments, coins, and decor items? A: Wipe ornaments and decor pieces gently with a soft dry cloth and avoid harsh chemicals or prolonged direct sunlight to preserve color and finish. Keep commemorative coins inside their protective capsules or pouches, handle by the edges, and avoid touching the coin face directly to prevent fingerprints and oxidation. Store all items in a cool dry place when not on display, ensuring their beauty and quality remain intact for years to come.
Q: Do you offer bulk or wholesale pricing for events and resellers? A: Yes, we provide custom bulk pricing and wholesale discount options for event planners, holiday decorators, gift shops, corporate gifting programs, fundraising organizations, and resellers looking to stock our ornaments, commemorative coins, and decor items. Please submit a wholesale inquiry through our contact page with your estimated quantity and we will respond with a personalized quote within one to two business days.
Q: Are your items suitable for gifts and special occasions? A: Our ornaments, commemorative coins, and decor pieces are thoughtfully designed with refined appearance and meaningful themes, making them ideal for housewarmings, birthdays, anniversaries, holidays, retirements, graduations, and keepsake gifts for collectors. Each piece carries a small story worth sharing, perfect for friends, family, coworkers, and the special people in your life who appreciate the little things that make a space feel like home.